Tuesday, February 15, 2005

Mysteries of Online Banking

I hesitated about whether or not I should be posting this, but I have to admit, I can't wait for your responses!

I rarely go online to see what my checking account balance is. I have a general idea what's in there, and I'll go in to check the balance maybe twice a month, just to be sure. Today I checked it and it seemed a little low, so I dug deeper to look at the details. Lo, and behold! For the past three months (as far as the detail went back), I've been dinged $29.99 each month (unauthorized!). Further investigation indicates that it's probably for a membership to some porno site. And I have no idea how long this has been going on!

This means I have to call some toll-free number based somewhere in the midwest to talk to some unsuspecting, pure-as-the-driven-snow customer service rep, and tell her that I've never joined a porno site, that I don't know what porno site is charging me, or how long it's been happening. You can just bet that there's some sort of button they push for situations like this. Marking me as a porno hound. A pervert. Assigning me a secret code on my account so that in the future, the next pure-as-the-driven-snow customer service rep can pass me off to Bubba, the pure-as-the-yellow-snow customer service rep who sort of likes these calls.

I have no idea how this site got my debit card number, or any other information. It pisses me off! I wish my own bank could take care of it, but they don't get to make these sorts of adjustments. So I have to talk to a faceless, uncaring voice on the other end of the line. With her finger on the button.

So there it is. Let the comments begin! I'll keep you posted on my journeys through all of this....

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